Optimizing Sleep Reset’s 50+ web onboarding funnel
Role: product designer
UX research, UX design, motion design, analytics
Tests launched
Our team launched 50+ tests over the span of 6 months
Impact of designs
Increase in web conversion
by 27%
Select Final Screens
Context: User’s want to have a high degree of confidence that Sleep Reset will address their sleep issues before committing to a high cost program. To ensure user’s had a high degree of trust, we designed a highly personalized 50+ screen onboarding that understood every detail of user’s sleep to tailor their program.
An unconventional onboarding approach
At Sleep Ritual we adopted a new web onboarding paradigm - questions or quiz flows. Rather than limiting the number of clicks to purchase, question flows can have 70+ steps before a user views a signup or pricing screen. The approach leverages a deep understanding of behavioral psychology to increase user intent that, when done correctly yields massive results.
Benefits of a long onboarding:
Increases investment into product Personalization Critical ad targeting data Can charge a higher rate
Sleep Reset’s 50+ screen onboarding
3 of 30 tests...
Test 1
Coach matching experience
Problem
Sleep Reset is a premium service due to its live personalized coaching. However, our onboarding failed to highlight this key feature.
Solution
Based on what the user’s selected during the onboarding experience, we matched user’s
Impact
We actually saw a decrease in conversion. This was a massive learning - though user’s may rave about a feature, it isn’t always what sells.
Test 2
Setting program expectations
Problem
Sleep Reset is a premium service due to its live personalized coaching. However, our onboarding failed to highlight this key feature.
Solution
Based on how the user’s answered, we updated their projected length of program.
Impact
We saw an increase in conversion in addition to seeing a decrease in day 3 drop off
Test 3
Loaders for Motivation
Problem
Drop off on paywalls
Solution
Rather than focus solely on the paywall itself, we wanted to leverage the Kayak effect leading up to the paywall
Impact
Through emphasizing information that the user inputed in the onboarding, we saw a successful increase in paywall conversion
Impact of Web Optimizations
Increase in web conversion
by 27%
Through multiple rounds of A/B testing, in aggregate we saw an increase of 22% in our activation metric. More importantly, user’s better understood.